Cancellation and Refund Policy

CONSUMER RIGHTS – RIGHT OF WITHDRAWAL – CANCELLATION & REFUND TERMS

GENERAL

  1. By placing an order electronically through the website you are using, you are deemed to have accepted the Preliminary Information Form and the Distance Sales Agreement presented to you.

  2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014 / 29188), as well as other applicable legislation, regarding the sale and delivery of the purchased product.

  3. Shipping costs (cargo fees) related to product delivery shall be borne by the Buyer.

  4. Each purchased product shall be delivered to the person and/or organization at the address specified by the Buyer within a legal period not exceeding 30 days. If the product is not delivered within this period, the Buyer may terminate the contract.

  5. The purchased product must be delivered in full, in accordance with the specifications stated in the order, and together with any applicable warranty certificate, user manual, or related documents.

  6. If the sale of the purchased product becomes impossible, the Seller must notify the Buyer in writing within 3 days from the date of becoming aware of this situation and refund the total amount to the Buyer within 14 days.

IF THE PRODUCT PRICE IS NOT PAID

  1. If the Buyer fails to pay the price of the purchased product or cancels the payment in bank records, the Seller’s obligation to deliver the product shall cease.

UNAUTHORIZED USE OF CREDIT CARD

  1. If, after delivery of the product, it is determined that the credit card used for payment was unlawfully used by unauthorized persons and the product price is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product to the Seller within 3 days, with shipping costs borne by the Seller.

FAILURE TO DELIVER DUE TO FORCE MAJEURE

  1. If force majeure events beyond the Seller’s control occur and the product cannot be delivered on time, the Buyer shall be informed. The Buyer may request:

  • cancellation of the order,

  • replacement with a similar product, or

  • postponement of delivery until the obstacle is removed.

If the Buyer cancels the order:

  • payments made in cash shall be refunded in cash within 14 days,

  • payments made by credit card shall be refunded to the bank within 14 days, although the transfer to the Buyer’s account may take 2–3 weeks depending on the bank.

BUYER’S OBLIGATION TO INSPECT THE PRODUCT

  1. The Buyer must inspect the goods/services before accepting delivery and must not accept damaged or defective goods/services (such as dented, broken, torn packaging, etc.) from the cargo company. Once accepted, the goods/services shall be deemed to have been delivered intact and undamaged.
    The Buyer must protect the goods/services carefully after delivery. If the right of withdrawal is to be exercised, the product must not be used. The invoice must also be returned together with the product.

RIGHT OF WITHDRAWAL

  1. The Buyer may exercise the right of withdrawal within 14 (fourteen) days from the date of delivery of the product to the Buyer or to the person/organization at the specified address, without assuming any legal or penal liability and without providing any justification, by notifying the Seller through the contact details below.

SELLER CONTACT DETAILS FOR WITHDRAWAL NOTIFICATION

Company Name / Title: Can Kardeşler Kuruyemiş Gıda Turizm San. Tic. Ltd. Şti.
Address: Mustafa Kemal Boulevard, 100006 Street No:6 A.O.S.B. Çiğli / İzmir, Türkiye
E-mail: eticaret@cankardeslerkuruyemis.com
Phone: +90 850 259 2 226

DURATION OF THE RIGHT OF WITHDRAWAL

  1. For service contracts, the 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised for service contracts where performance has started with the consumer’s approval before the withdrawal period expires.

  2. Costs arising from the exercise of the right of withdrawal shall be borne by the Seller.

  3. To exercise the right of withdrawal, written notification must be sent to the Seller by registered mail, fax, or e-mail within 14 days, and the product must not have been used, in accordance with the provisions on “Products for Which the Right of Withdrawal Cannot Be Exercised”.

EXERCISE OF THE RIGHT OF WITHDRAWAL

  1. The invoice of the product delivered to the Buyer or a third party must be returned.
    (If the invoice is issued to a legal entity, a return invoice issued by the institution must be sent together with the return. Returns of orders invoiced to legal entities cannot be completed without a return invoice.)

  2. The return form and the product must be delivered complete, undamaged, and with the original box, packaging, and standard accessories, if any.

REFUND CONDITIONS

  1. The Seller must refund the total amount and any documents placing the Buyer under obligation within 10 days from receipt of the withdrawal notice and must receive the returned product within 20 days.

  2. If the value of the goods decreases or return becomes impossible due to the Buyer’s fault, the Buyer shall compensate the Seller for damages in proportion to the fault. However, the Buyer shall not be responsible for changes or deterioration resulting from proper use of the product within the withdrawal period.

  3. If the exercise of the right of withdrawal causes the total order amount to fall below a campaign threshold, the discount obtained under the campaign shall be cancelled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

  1. The right of withdrawal cannot be exercised for:

  • products prepared in accordance with the Buyer’s personal requests or needs,

  • underwear bottoms, swimsuits and bikini bottoms,

  • cosmetics, single-use products,

  • perishable goods or products with a risk of expiration,

  • products unsuitable for return due to health and hygiene reasons if their packaging has been opened,

  • products mixed with other items after delivery and impossible to separate by nature,

  • newspapers and magazines (except those under subscription contracts),

  • services performed instantly in electronic environments,

  • intangible goods delivered instantly,

  • books, digital content, software, data storage devices, computer consumables if the packaging has been opened,

  • services whose performance has begun with consumer approval before the withdrawal period expires.

  1. Cosmetic and personal care products, underwear, swimsuits, bikinis, books, copyable software, DVDs, VCDs, CDs, cassettes, and stationery consumables (toner, cartridges, ribbons, etc.) may only be returned if their packaging is unopened, unused, undamaged, and untested.

DEFAULT AND LEGAL CONSEQUENCES

  1. If the Buyer defaults when making payments by credit card, the Buyer accepts, declares, and undertakes that interest will be applied in accordance with the credit card agreement with the issuing bank and that the Buyer will be liable to the bank. The bank may initiate legal proceedings and claim expenses and attorney fees from the Buyer. In any case, the Buyer agrees to compensate the Seller for any damages incurred due to delayed payment.

PAYMENT AND DELIVERY

  1. Payment may be made via Bank Transfer or EFT (Electronic Funds Transfer) to our Yapı Kredi Bank account (TRY).

  2. Through our website, you may make single-payment online transactions using all major credit cards. In online payments, the order amount will be charged to your credit card upon completion of the order.

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